FAQ
FAQ - BAMBY Jewellery
1. What materials are your jewellery made of?
Our jewellery is crafted using high-quality materials such as sterling silver, gold, rose gold, and premium alloys. We prioritise quality and durability to ensure long-lasting beauty and enjoyment.
2. Do you offer customisation options for jewellery?
Currently, we're focused on our curated collection and don't offer customisation options. However, as we grow, we'll consider expanding our services. Your feedback is valuable to us, so feel free to share your ideas!
3. How should I care for my jewellery to maintain its beauty?
To keep your jewellery looking its best, we recommend avoiding exposure to harsh chemicals, perfumes, and lotions. Store your jewellery in a clean, dry place when not in use and gently clean it with a soft cloth to remove any dirt or oils.
4. What is your return policy?
Our return policy allows for hassle-free returns within 30 days of purchase. For detailed information on our return process, please visit our Return Policy page.
5. How can I determine the size of a product?
Product sizes are mentioned in the product description for your convenience. If you need further assistance, feel free to contact our customer service team, and we'll be happy to help.
6. Do you offer gift wrapping services?
At this stage, we're focused on providing exceptional jewellery pieces at affordable prices. Gift wrapping services may be considered in the future as we expand our offerings.
7. Can I track my order once it has been shipped?
Yes, once your order has been shipped, you'll receive a tracking number via email. You can use this tracking number to monitor the status of your delivery and estimate the arrival time.
8. Do you offer international shipping?
Yes, we provide free shipping worldwide! Wherever you are, we'll ensure your order reaches you safely and on time, without any additional shipping charges.